Privacy Policy

Information we process

We process account and workspace details, approved product and policy knowledge, connected Facebook Page information, customer conversations, order details, payment evidence, and service logs required to operate ConvoStaff.

We do not ask sellers to publish passwords or secret keys in the browser. Integration credentials are stored server-side and encrypted where applicable.

How information is used

Information is used to provide authentication, seller dashboards, Messenger replies, product recommendations, order preparation, payment review, support, security, and service improvement.

Conversation context and approved business knowledge may be sent to the configured Gemini model to generate a reply. ConvoStaff instructs the AI not to invent stock, prices, payment status, or business policies.

Sharing and retention

We use service providers such as Meta, Google Gemini, Supabase, and Vercel to deliver the service. Data is shared only as needed for their specific functions and remains subject to their terms.

Data is retained while an account or legal/business need remains active. Sellers and their customers may request access or deletion through the support address below.

Your choices

A seller can disconnect a Facebook Page, disable AI replies, take over a conversation, and request account deletion. Messenger users may also follow the instructions on our Data Deletion page.